Privacy Policy

Last Updated: February 10, 2026

TORQ ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

1.1 Information You Provide

• Images: Photos you take or upload for repair analysis. These are processed by our AI service to provide repair guidance.
• Text Descriptions: Information you provide about items needing repair, including descriptions, symptoms, and make/model details.
• Purchase Information: When you make in-app purchases, transaction details are processed by Apple (iOS) or Google (Android). We receive confirmation of purchases but not payment card details.

1.2 Information Collected Automatically

• Anonymous Identifier: We use Firebase Anonymous Authentication to create a random, anonymous identifier for your device. This is not linked to your personal identity.
• Usage Data: We collect information about how you use the app, including features accessed and session duration.
• Device Information: Basic device information such as device type, operating system version, and app version.

2. How We Use Your Information

• Provide Services: Process your images and descriptions through AI to generate repair guidance.
• Manage Your Account: Track your credit balance and subscription status.
• Improve Our Service: Analyze usage patterns to improve the app experience.
• Customer Support: Respond to your questions and provide assistance.

3. Third-Party Services

We use the following third-party services:

3.1 Google Firebase

We use Firebase for authentication and data storage. Firebase's privacy policy: firebase.google.com/support/privacy

3.2 Google Gemini AI

Images and text are processed by Google's Gemini AI service to generate repair guidance. Google's AI privacy practices: policies.google.com/privacy

3.3 RevenueCat

We use RevenueCat to manage subscriptions and purchases. RevenueCat's privacy policy: revenuecat.com/privacy

3.4 Apple

In-app purchases on iOS are processed through Apple's App Store. Apple's privacy policy: apple.com/privacy

3.5 Google

In-app purchases on Android are processed through Google Play. Google's privacy policy: policies.google.com/privacy

4. Data Retention

• Images: Not stored. Processed in real-time and discarded.
• Account Data: Retained while you use the service. You can request deletion at any time.
• Purchase Records: Retained for legal and accounting purposes.

5. Your Rights

Depending on your location, you may have the following rights:

5.1 All Users

• Request access to your data
• Request deletion of your data
• Opt out of promotional communications

5.2 California Residents (CCPA)

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your rights

5.3 European Residents (GDPR)

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure cloud infrastructure
• Access controls and authentication
• Regular security assessments

7. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy in the app and updating the "Last Updated" date. Your continued use of the app after changes constitutes acceptance of the updated policy.

9. Contact Us